Terms & Conditions

• Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed and shipped as originally placed.
• Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  
• Building America Apparel is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
• All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
• Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Shipping

• Orders are shipped to the provided shipping address listed under customer’s account.  
• Building America Apparel is not responsible for packages delivered to mistyped or invalid address.  
• All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
• Customer’s funds will be transferred to store credit.
• Customer's are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses
• Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have 24 hours to make any minor size or address changes to this order free of charge. Make sure you write into customer service within this time frame.
• Please allow 5 business days for orders to be shipped during holidays 
  

   

Domestic orders/shipping

• Orders are generally received within 7 business days after date of fulfillment.
• Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.
• Items sold during Black Friday and Cyber Monday may take up to 5 business days to ship, please be patient tracking numbers may take up to 5 days to be generated and sent to your email address.

International orders/shipping

• Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
• Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
• International shipping expected delivery dates varies depending on the location.
• Orders are generally received within 3-7 business days
• Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.
• Items sold during Black Friday and Cyber Monday may take up to 5 business days to ship, please be patient tracking numbers may take up to 5 days to be generated and sent to your email address.

Returns/Exchanges

• All returns/exchanges must have a valid reason. (ex. Size, Defect)
• All return requests must submitted within 15 days of receiving your shipment. Each item must be unworn as well as unwashed. 
• You will be responsible for paying postage on any returns/exchanges. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
• Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
• Gift Cards are non-refundable
• Masks are not eligible for returns or exchanges.
• Store credits are issued with a code that will be emailed to your email address associated with the order. 
• Sale items are not eligible for returns or exchanges, unless reason is for defective items.
• Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will allow size exchanges only, no store credit or refunds.

Discount Codes

• Only one discount code can be applied per purchase.

Currency exchange/fluctuation rates

• International exchange rates are implemented.
• Exchange rates fluctuate depending on the daily foreign exchange market

Sales

• All sale items are final 
• We do not accept any returns or exchanges on sale items. 
• Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.